Terms of Service

Training software for restaurant companies: managers build and update courses (with AI help), crew take them on their phones, and completion is tracked in a tamper-proof record. By using it, you agree to these terms.

Keep your account information accurate and don't share admin access with people who shouldn't have it. Sign-in is passwordless; treat sign-in links and codes like keys, because they are. You're responsible for what happens under your company's accounts.

Everything your company puts into PlateSpec — courses, menus, photos, videos, rosters, training records — belongs to your company. You give us permission to store and process it only to run the service for you (see the Privacy Policy for exactly what that means). The PlateSpec software, design, and brand belong to us.

PlateSpec's AI proposes course edits, drafts, and translations. A human at your company reviews and approves before anything reaches crew — that's by design, and it means your company is responsible for the accuracy of what it publishes. Don't rely on AI output for legal, medical, or allergy compliance without checking it.

Some courses come from us — the starter library you can install from the Courses screen. We wrote those, and we wrote them carefully, but they are a starting point and not a finished program for your restaurant. They install as drafts for that reason: somebody at your company reads one, makes it sound like your building, checks anything your county or state has an opinion about, and only then publishes it. Once you publish it, it is your training, and your company is responsible for what it says the same way it is for a course you wrote yourself.

The library does not cover regulated subjects at all. We do not write starter courses on alcohol service, harassment prevention, first aid, CPR or fire response. Those need training from an approved third-party provider, and a written course cannot take their place — which is exactly why that industry exists. Where one of our courses brushes against a regulated subject, it points you at the real training instead of teaching it.

Nothing we hand you is a certification. A completion certificate records that a named person finished a course inside your company on a date. It is not a license, permit or credential, it is not accredited by anyone, and it does not on its own satisfy a food-handler permit, an alcohol-server card, or any training required by law.

Temperatures and food-safety rules follow the national food code. Your health jurisdiction can be stricter and is the one that counts. Check them before you assign anybody.

Most of what lives in your account is yours — courses your team writes, menus and handbooks you paste in, drafts the AI builds from what you gave it, and photographs you upload. You are the author of all of it. We host it, store it, and show it to the people you assign it to.

We do not review it. Nobody here reads your courses before your crew does, and nothing in the product should be taken as us checking, approving or endorsing what they say. Your company decides what its training teaches and is responsible for it — including that it is accurate, that it is lawful where you operate, that you have the right to use whatever you uploaded, and that anything a regulator requires of you is actually met.

That cuts both ways and we mean it kindly: it is your training, so nobody else gets to change it, and it leaves with you.

This section is the one with teeth, so it is written plainly and it is the one you tick separately when you subscribe.

You are responsible for the training you publish. You choose what it teaches, you choose who it goes to, and you run the restaurant it describes — the equipment, the menu, the shift. We host it.

You will cover us for claims that come out of it. If someone brings a claim against PlateSpec arising from training you published, from how you trained or supervised your people, from your premises or equipment, or from telling anyone that our software satisfies a certification or legally required training, you will defend us and cover the cost — including reasonable legal fees. This applies even where the claim says PlateSpec was negligent, and even where the person bringing it is your own employee or contractor.

Employer immunity. Washington and other states give an employer immunity from being sued by its own injured employee. To the fullest extent the law allows, you specifically and expressly waive that immunity as between you and PlateSpec, so that the paragraph above works as written. This does not affect your employee's own rights or benefits in any way — it is about who ultimately carries a cost between two companies.

These terms are open to discussion. If any of this does not work for your company, email hello@platespec.com before you subscribe and we will talk about it. We would rather negotiate than have you agree to something you have not thought about.

Nobody other than you and PlateSpec gets rights under this agreement.

Don't use PlateSpec for anything illegal, don't upload content you don't have rights to, don't try to break into other companies' data, and don't hammer our systems with automated abuse. We can suspend accounts that do — with notice unless the situation makes that impossible.

Prices, terms, and any founding-partner rates are in your signed agreement. The quote is the bill: no setup fees, no per-user charges, no surprise line items — sales tax added where the law requires. If an invoice goes unpaid well past due, we'll talk to you like adults before anything else happens.

We ship improvements continuously, without maintenance windows, and we work hard to keep PlateSpec fast and available — but no software vendor can honestly promise perfection, and we don't. Support: the Ask for Help button inside the app answers simple questions instantly and routes real problems to us; you can also email hello@platespec.com. Response-time commitments are in your agreement.

Cancellation terms are in your agreement — for founding partners, that's 30 days' notice, no termination fee. On the way out you take a full export of your data, free, and we delete our copy on request. No locked doors.

PlateSpec is provided "as is." To the extent the law allows, our total liability for any claim is capped at the fees your company paid us in the twelve months before the claim, and neither of us is liable to the other for indirect or consequential damages. Nothing here limits what can't legally be limited. These terms are governed by the laws of Washington State.

If we materially change these terms, account owners get an email at least 30 days before the change takes effect. Questions: hello@platespec.com.

The service is provided by PlateSpec LLC, a Washington limited liability company (UBI 606 262 791). Where your company has signed a separate agreement with us, that agreement controls over these terms.